Last updated: March 25, 2026 · Effective date: March 25, 2026
GuidedD is a career mentorship platform. We collect and use your information to connect mentees with mentors, process bookings, and improve the platform. We do not sell your personal information. We do not use it for advertising. This policy explains what we collect, why, and what rights you have.
This Privacy Policy applies to all visitors, mentees, mentors, and anyone else who uses the GuidedD platform, website, or related services. This Privacy Policy explains how GuidedD collects, uses, shares, and protects your information when you use the platform.
GuidedD operates from the United States. If you use the platform from outside the United States, your information may be transferred to and processed in the United States.
Depending on how you use GuidedD, we may collect the following categories of personal information:
We collect information directly from you when you register, apply, book a session, or contact us. We also collect certain technical data automatically when you use the platform.
We use the information we collect for the following business purposes:
We do not use your information for targeted advertising. We do not sell your personal information to third parties.
GuidedD does not currently record sessions. What you share in a session is intended to stay between you and your mentor.
Mentors are bound by confidentiality obligations under our Mentor Standards. They may not share, reference, or use session content outside the platform except where disclosure is required by law or necessary to address a safety concern.
GuidedD does not currently retain transcripts or audio/video recordings of sessions. If the platform's video infrastructure changes in a way that affects this, we will update this policy and notify users before the change takes effect.
We do not sell your personal information. We share your information only in the following circumstances:
All payments on GuidedD are processed by Stripe, a third-party payment processor. GuidedD does not store full payment card numbers or sensitive financial account details.
When you make a payment, your payment information is transmitted directly to Stripe and is governed by Stripe’s Privacy Policy. Stripe may act as an independent data controller with respect to certain payment data depending on the nature of the transaction.
If you have questions about how Stripe handles your payment data, you can review Stripe’s privacy materials directly on their site.
We retain your personal information for as long as your account is active or as needed to provide services. When you close your account or request deletion, we will delete or anonymize your personal information within a reasonable period, and no longer than 30 days where feasible, unless we are required to retain certain records longer for legal, tax, fraud prevention, dispute resolution, or contractual purposes.
Technical and usage data may be retained in aggregated or anonymized form for platform improvement purposes even after account deletion.
Depending on where you live, you may have the following rights with respect to your personal information:
Depending on applicable law, including California law, you may have additional rights such as the right to know the categories of personal information collected about you, the right to opt out of any sale of personal information (GuidedD does not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To exercise any of these rights, email us at support@guidedd.com with the subject line “Privacy Request.” We may ask you to verify your identity before processing your request. We will respond within the timeframe required by applicable law.
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials. If you believe your account has been compromised, please notify us immediately at support@guidedd.com. In the event of a data breach that affects your rights or freedoms, we will notify affected users as required by applicable law.
GuidedD is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at support@guidedd.com.
GuidedD may use cookies and similar tracking technologies to support platform functionality, remember your preferences, and understand how users interact with the site. We do not currently use third-party advertising cookies.
Most browsers allow you to control cookie settings. Disabling cookies may affect some platform functionality.
We may update this Privacy Policy as the platform evolves. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify users by email or through the platform. Continued use of GuidedD after a policy update constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy, how we handle your data, or to submit a privacy request, contact us at:
GuidedD
Email: support@guidedd.com
Subject line for privacy requests: Privacy Request